We ship to the United States and Canada.
No, not always. We may split an order into multiple shipments for the following reasons:
Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately are:
Fulfillment location. We fulfill products in multiple locations (e.g., USA, Canada), so if your order consists of products that have different fulfillment locations, we’ll ship the products separately.
Multiple shipment orders will have higher shipping costs than single shipment orders. See the final shipping costs at order checkout.
Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time.
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with u, we’ll check your order status, and let you know how to proceed.
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do: